Company Name: KY Graphix
Address: 100 Sheldon Drive, Unit 41, Cambridge, ON N1R 7S7, Ontario, Canada

At KY Graphix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

  • You may request a return within [insert days, e.g., 14 or 30 days] of receiving your order.
  • To be eligible for a return:
    • The item must be unused, unworn, and in the same condition as received.
    • The item must be in its original packaging.
    • A valid proof of purchase (receipt or order confirmation) is required.

Non-returnable items include:

  • Custom or personalized products.
  • Digital downloads or software.
  • Gift cards.
  • Clearance or final sale items.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within [e.g., 5-10 business days].
  • Shipping charges are non-refundable (unless the return is due to our error or a defective product).

3. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • If you need an exchange for the same item, please contact us before sending your item back.

4. Shipping Returns

  • Customers are responsible for paying the shipping costs for returning an item (unless the item is defective or incorrect).
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Order Cancellations

  • Orders may be canceled within [e.g., 24 hours] of purchase if they have not yet been processed or shipped.
  • Custom or personalized orders cannot be canceled once production has started.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
  • We will provide a replacement or refund at no extra cost.

Contact Us
If you have any questions about our Refund & Return Policy, please reach out to us:
📍 KY Graphix
100 Sheldon Drive, Unit 41, Cambridge, ON N1R 7S7, Ontario, Canada