Shipping Policy

Company Name: KY Graphix
Address: 100 Sheldon Drive, Unit 41, Cambridge, ON N1R 7S7, Ontario, Canada

At KY Graphix, we are committed to delivering your orders quickly and safely. This Shipping Policy outlines how we handle order processing, shipping methods, timelines, and costs.

1. Order Processing

  • Orders are processed within [e.g., 1-3 business days] after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Custom or personalized items may require additional processing time.

2. Shipping Locations

  • We currently ship to:
    • Within Canada
    • United States
    • International Shipping (selected countries – please contact us for availability)

3. Shipping Methods & Delivery Times

  • Standard Shipping: [e.g., 3-7 business days within Canada]
  • Express Shipping: [e.g., 1-3 business days]
  • International Shipping: [e.g., 7-21 business days depending on destination]

Delivery times are estimates and may vary due to customs, weather, or carrier delays.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on the delivery address and selected shipping method.
  • Free shipping may be available on orders over [insert minimum order amount].

5. Tracking Orders

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • You can track your package directly with the carrier using the provided tracking number.

6. Customs, Duties & Taxes (International Orders)

  • For international shipments, customers are responsible for any applicable customs fees, import duties, or local taxes.
  • KY Graphix is not responsible for delays caused by customs clearance.

7. Lost or Delayed Shipments

  • If your order is significantly delayed, please contact us, and we will work with the carrier to resolve the issue.
  • KY Graphix is not liable for lost packages due to incorrect shipping information provided by the customer.

8. Damaged Packages

  • If your package arrives damaged, please contact us within [e.g., 48 hours] of delivery with photos of the damage.
  • We will arrange a replacement or refund depending on the situation.

Contact Us
If you have any questions about our Shipping Policy, please contact us:
📍 KY Graphix
100 Sheldon Drive, Unit 41, Cambridge, ON N1R 7S7, Ontario, Canada